Terms of Use

1. Parties to the Agreement

This Service Agreement is for is made between:
The Participant
The Provider: Aria Wellbeing ABN 25289907351


2. Purpose of Agreement

Aria Wellbeing is committed to providing quality services. This Service Agreement outlines the ongoing obligations the Provider and Participant. You agree to be bound by these terms, which shall take immediate effect on the participation of the services supplied by Aria Wellbeing. If you do not agree to the following terms, please inform Aria Wellbeing prior to your first appointment. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any services.


3. Supply of Supports

General Supports

The provider and participant with engage in supports through a mutually agreed channel (e.g., in-person, internet, telephone). The provider may also be available for additional time, per the participants request on a prorated basis rate to be requested by participant and fee determined by the provider upon request (e.g., reviewing documents, reading or writing reports, engaging in other participant related services outside of allocated hours).

NDIS Supports (NDIS clients only)

For a supply of NDIS supports under this Service Agreement is a supply of one or more reasonable and necessary supports specified in the statement of supports included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS Plan currently in effect under section 37 of the NDIS Act.


4. Schedule of Supports

The supports provided under this Service Agreement will be categorised as either Counselling, Exercise and Fitness Personal Training, or Applied Positive Psychology Coaching.
The cost per session will be discussed with the Participant before commencement of Supports.


5. Fees and Payments

General Supports

The provider will seek payment for their provision of supports from the participant. Payments are made after appointment by EFTPOS. For Exercise and Fitness Personal Training, reoccurring payments can also be arranged by Direct Debit. We will provide you with more details upon initial consultation.

Counselling/Applied Positive Psychology:

50 minute consultation fee is $110.
30 minute consultation fee is $65. Payments are required upon consultation.

Exercise and Fitness Personal Training:

45 minute consultation fee is $72
30 minute consultation fee is $85

Payments are required at time of consultation. Payments can be made by EFTPOS or direct debit. Discounts may apply for payments made by reoccurring direct debit. Direct Debit arrangements require a minimum of 5 weeks commitment. Thereafter, payments made by Direct Debit may be cancelled by providing 14 days notice.

Discounts may apply for payments made by reoccurring direct debit.

NDIS Supports (NDIS clients only)

For NDIS, plan managed supports, client must provide details of nominated plan manager for payment of services. For self-managed participants, provider will request payment directly from client for services. 

Cancellation and fees

If you need to cancel or reschedule your consultation, please contact us as soon as possible. We may be a cancellation fee.
• 0-24 hours notice: Full fee
• 24-48 hours notice: 50% of fee
• 48 hour or more: 25% of fee
We understand that life happens and unexpected things may arise like illness, emergencies, or domestic situations. If this occurs, please get in contact to discuss your appointment further.


Other rebates

Counselling is not covered under Medicare’s Better Access to Mental Health Care or Chronic Health initiatives. If you are seeking access though Medicare, please contact your GP to help source an alternate counsellor. Aria Wellbeing is a registered private health provider for Doctors Health Fund and GU Health policy holders only. If you are specifically requiring a rebate from another health fund (e.g. Bupa or Medibank), please contact the provider directly to locate an alternate counsellor who you can claim though.


6. Responsibilities of the Participant

Participant agrees to:

  1. Treat the Provider with courtesy and respect;
  2. Keep the Provider informed of any changes in personal circumstances that may
    affect the delivery of Supports;
  3. Communicate with the Provider in a timely manner if the Participant has any
    concerns about the Supports being provided;
  4. Where the Support item requires an appointment with the service provider, that
    the Participant gives 24 hours’ notice before cancelling any booked appointments;
  5. Give the Provider the required notice if the Participant seeks to end the Service
    Agreement; and
  6. For Counselling and Applied Positive Psychology coaching services, you are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. The Participant agrees that the Provider is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Provider;
  7. 7. For Exercise and Fitness Personal Training you must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns. You accept that participating in exercise has a risk of causing injury, both minor and potentially major. You will in no way hold Aria Wellbeing liable for any injuries or illness sustained. You also agree that you have no undisclosed injury or illness that may affect your ability to undertake rigorous exercise and to the best of your knowledge you are ready and able to undertake an exercise program.Should you experience any pain, discomfort, or injury, during any of your sessions, please inform your Personal Trainer immediately.Prior to, or during, the course of your training, health concerns may arise that may require further input from your doctor, physiotherapist or other allied health professional. Your Personal Trainer may request your assistance in obtaining that information. Please be aware that your Personal Trainer cannot diagnose and/or prescribe treatment for any form of injury, disease, or other medical problem.
  8. Acknowledge that Supports are not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters.


7. Responsibilities of the Provider

The Provider agrees to:

  1. Provide all supports under this agreement as outlined in Clause 3, in a manner
    that is timely and meets the participant’s needs;
  2. Communicate clearly, openly, and honestly;
  3. Treat the Participant and any of the Participant’s representatives with courtesy and respect;
  4. Consult the Participant on decisions regarding how Supports are provided;
  5. Give the Participant information about managing any complaints or disagreements if required;
  6. Listen to the participant’s feedback and resolve problems quickly;
  7. Protect the Participant’s privacy and confidential information;
  8. Advise the Participant of any delays in the delivery of Supports;

8. Privacy Policy

Aria Wellbeing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.ariawellbeing.com.au. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:

    • For the primary purpose for which it was obtained
    • For a secondary purpose that is directly related to the primary purpose
    • With your consent; or where required or authorised by law.
Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.
    • If there is an immediate and specified risk of harm to an identifiable person or persons that can be averted only by disclosing information; or
    • When consulting colleagues, or in the course of supervision or professional training, provided we:
      I. conceals the identity of clients and associated parties involved; or
      II. obtains the client’s consent and gives prior notice to the recipients of the information that they are required to preserve the client’s privacy, and obtains an undertaking from the recipients of the information that they will preserve the client’s privacy.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Aria Wellbeing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


9. Social Media Policy

Aria Wellbeing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of engagement on social media. This Social Media Policy aligns to our Privacy policy which has been adopted from the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of our Privacy Policy can be obtained by telephone on 1300471661.

Friendship Requests

The team at Aria Wellbeing do not accept personal friendship requests from current or former clients on any of our personal social media accounts (e.g. Facebook, Instagram, LinkedIn). This is to ensure your privacy and confidentiality is maintained, and to respect the privacy of our team. From time to time we may publish material on our website or dedicated social networking pages which you are welcome to follow.


From time to time, we may publish content on our website, Facebook page or other social media account. Generally, Aria Wellbeing will not follow client social media pages. This is to ensure your privacy and confidentiality is maintained. For example, there is a risk at by casually viewing a clients’ online content outside of our coaching sessions can create confusion in regard to whether it’s being done as a part of your goals and action planning. In addition, viewing your online activities without your consent and without our explicit arrangement towards a specific purpose could potentially have a negative influence on our working relationship. If there are things from your online life that you wish to share with us, please bring them into our sessions where we can view and explore them together, during our session.

Interacting by social media

Please do not use messaging on Social Networking sites such as Facebook, Facebook or LinkedIn to contact the team at Aria Wellbeing. These sites may not be secure and may compromise your privacy. In addition, the team may not be actively monitoring these pages and unable to respond in a timely manner. Do not use Wall postings, @replies, or other means of engaging with the team Aria Wellbeing. If you need to contact a team member, the best method is by telephone, by email at hello@ariawellbeing.com.au


10. Service Provider Contact

In case of any problems with the Supports delivered under this agreement, the Participant may contact
Aria Wellbeing


11. Amending this Agreement

Parties must inform other parties of any intent to modify this agreement within 30 days. Any changes to this Service Agreement, including Support provisions, must be in writing, signed, and dated by the Parties. Amendments not executed under the formalities in this clause will be considered null and void.


12. Terminating This Agreement

Either of the Parties may end this Service Agreement by giving the other party 30 days notice.